Frequently Asked Questions
Everything you need to know about shopping with Pineapple.
What is Pineapple's return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Exchanges are free of charge, while returns for refund may incur a small processing fee.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer express shipping options at checkout if you need your items sooner.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking our customer reviews for fit consistency.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At Pineapple, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable linen, and we are committed to reaching 100% by 2025.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.