Returns & Exchanges
At Pineapple, we want you to love every piece you wear, so we offer a seamless 30-day return policy for all unworn fashion items with original tags attached. If your fit isn't perfect, we are here to help you find the right style or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all clothing tags and hygiene seals remain intact and undamaged.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing